Knowledge Management in Theory and Practice

Cover
Elsevier/Butterworth Heinemann, 2005 - 356 Seiten
1 INTRODUCTION TO KNOWLEDGE MANAGEMENT IN THEORY AND PRACTICE ... 1 Learning Objectives 1 Introduction 2 What Is Knowledge Management? 4 Multidisciplinary Nature of KM 6 The Two Major Types of Knowledge 8 The Concept Analysis Technique 9 History of Knowledge Management 12 From Physical Assets to Knowledge Assets 16 Organizational Perspectives on Knowledge Management 17 Why Is KM Important Today? 18 KM for Individuals, Communities, and Organizations 20 Key Points 21 Discussion Points 21 References 22 2 THE KNOWLEDGE MANAGEMENT CYCLE ... 25 Learning Objectives 25 Introduction 26 Major Approaches to the KM Cycle 26 The Zack KM Cycle 26 The Bukowitz and Williams KM Cycle 32 The McElroy KM Cycle 35 The Wiig KM Cycle 38 An Integrated KM Cycle 43 Strategic Implications of the KM Cycle 45 Practical Considerations for Managing Knowledge 45 Key Points 46 Discussion Points 46 References 46 3 KNOWLEDGE MANAGEMENT MODELS ... ... 47 Learning Objectives 47 Introduction 48 Major Theoretical KM Models 49 The von Krogh and Roos Model of Organizational Epistemology 50 The Nonaka and Takeuchi Knowledge Spiral Model 52 The Knowledge Creation Process 52 Knowledge Conversion 53 Knowledge Spiral 56 The Choo Sense-making KM Model 58 The Wiig Model for Building and Using Knowledge 61 The Boisot I-Space KM Model 66 Complex Adaptive System Models of KM 67 Strategic Implications of KM Models 72 Practical Implications of KM Models 72 Key Points 73 Discussion Points 73 References 74 4 KNOWLEDGE CAPTURE AND CODIFICATION ... 77 Learning Objectives 77 Introduction 78 Tacit Knowledge Capture 80 Tacit Knowledge Capture at Individual and Group Levels 82 Interviewing Experts 83 Structured Interviewing 84 Stories 86 Learning by Being Told 89 Learning by Observation 90 Other Methods of Tacit Knowledge Capture 90 Tacit Knowledge Capture at the Organizational Level 94 Explicit Knowledge Codification 96 Cognitive Maps 97 Decision Trees 98 Knowledge Taxonomics 99 Strategic Implications of Knowledge Capture and Codification 102 Practical Implications of Knowledge Capture and Codification 103 Key Points 104 Discussion Points 105 Note 105 References 105 5 KNOWLEDGE SHARING AND COMMUNITIES OF PRACTICE .. . . .. . ... ... 109 Learning Objectives 109 Introduction 110 The Social Nature of Knowledge 114 Sociograms and Social Network Analysis 116 Community Yellow Pages 119 Knowledge-Sharing Communities 122 Types of Communities 123 Roles and Responsibilities in CoPs 126 Knowledge Sharing in Virtual CoPs 129 Obstacles to Knowledge Sharing 132 The Undernet 133 Organizational Learning and Social Capital 134 Measuring the Value of Social Capital 135 Strategic Implications of Knowledge Sharing 137 Practical Implications of Knowledge Sharing 138 Key Points 139 Discussion Points 140 Notes 140 References 140 6 KNOWLEDGE APPLICATION .. ... ... . 145 Learning Objectives 145 Introduction 146 Knowledge Application at the Individual Level 148 Characteristics of Individual Knowledge Workers 148 Bloom's Taxonomy of Learning Objectives 152 Task Analysis and Modeling 159 EPSS 160 Knowledge Application at Group and Organizational Levels 166 Knowledge Reuse 169 Knowledge Repositories 172 Strategic Implications of Knowledge Application 172 Practical Implications of Knowledge Application 173 Key Points 174 Discussion Points 174 Notes 175 References 175 7 THE ROLE OF ORGANIZATIONAL CULTURE ... 177 Learning Objectives 177 Introduction 178 Different Types of Cultures 181 Organizational Culture Analysis 182 Culture at the Foundation of KM 185 The Effects of Culture on Individuals 187 Cultural Transformation to a Knowledge-Sharing Culture 190 Organizational Maturity Models 201 KM Maturity Models 204 CoP Maturity Models 207 Strategic Implications of Organizational Culture 209 Practical Implications of Organizational Culture 209 Key Points 213 Discussion Points 213 Notes 214 References 214 8 KNOWLEDGE MANAGEMENT TOOLS ... . 217 Learning Objectives 217 Introduction 218 Knowledge Capture and Creation Tools 218 Content Creation Tools 218 Data Mining and Knowledge Discovery 219 Blogs 222 Content Management Tools 224 Knowledge Sharing and Dissemination Tools 225 Groupware and Collaboration Tools 225 Wikis 231 Networking Technologies 232 Knowledge Acquisition and Application Tools 236 Intelligent Filtering Tools 237 Adaptive Technologies 241 Strategic Implications of KM Tools and Techniques 241 Practical Implications of KM Tools and Techniques 242 Key Points 243 Discussion Points 243 Notes 244 References 244 9 KM STRATEGY AND METRICS ... ... . 247 Learning Objectives 247 Introduction 248 Knowledge Management Strategy 251 Knowledge Audit 253 Gap Analysis 256 The KM Strategy Road Map 257 The Management of Organizational Memory 260 Balancing Innovation and Organizational Structure 263 Historical Overview of Metrics in KM 266 KM Metrics 268 The Benchmarking Method 272 The Balanced Scorecard Method 275 The House of Quality Method 277 Key Points 279 Discussion Points 279 Notes 280 References 280 10 THE KM TEAM ... ... ... 283 Learning Objectives 283 Introduction 284 Major Categories of KM Roles 287 Senior Management Roles 290 KM Roles and Responsibilities within Organizations 294 The KM Profession 296 The Ethics of KM 297 Key Points 300 Discussion Points 301 Note 301 References 301 11 FUTURE CHALLENGES FOR KM ... ... ... 303 Learning Objectives 303 Introduction 304 Political Issues Regarding Access 305 The Politics of Organizational Context and Culture 307 How to Provide Incentives for Knowledge Sharing 309 Shift to Knowledge-Based Assets 313 Future Challenges for KM 318 KM Research Issues 319 A Postmodern KM? 322 Concluding Thoughts 323 Key Points 324 Discussion Points 325 References 326 Glossary 329 Index 345.

Was andere dazu sagen - Rezension schreiben

Es wurden keine Rezensionen gefunden.

Andere Ausgaben - Alle anzeigen

Bibliografische Informationen