Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation

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When The Knowledge-Creating Company ( nearly 40,000 copies sold) appeared, it was hailed as a landmark work in the field of knowledge management. Now, Enabling Knowledge Creation ventures even further into this all-important territory, showing how firms can generate and nurture ideas by using the concepts introduced in the first book.Weaving together lessons from such international leaders as Siemens, Unilever, Skandia, and Sony, along with their own first-hand consulting experiences, the authors introduce knowledge enabling--the overall set of organizational activities that promote knowledge creation--and demonstrate its power to transform an organization's knowledge into value-creating actions. They describe the five key "knowledge enablers" and outline what it takes to instill a knowledge vision, manage conversations, mobilize knowledge activists, create the right context for knowledge creation, and globalize local knowledge.The authors stress that knowledge creation must be more than the exclusive purview of one individual--or designated "knowledge" officer. Indeed, it demands new roles and responsibilities for everyone in the organization--from the elite in the executive suite to the frontline workers on the shop floor. Whether an activist, a caring expert, or a corporate epistemologist who focuses on the theory of knowledge itself, everyone in an organization has a vital role to play in making "care" an integral part of the everyday experience; in supporting, nurturing, and encouraging microcommunities of innovation and fun; and in creating a shared space where knowledge is created, exchanged, and used for sustained, competitive advantage.This much-anticipated sequel puts practical tools into the hands of managers and executives who are struggling to unleash the power of knowledge in their organization.
 

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Inhalt

1 FROM MANAGING TO ENABLING KNOWLEDGE
3
Why So Many Barriers Still Exist
18
Why an Enabling Context Matters
45
Ensuring Survival in the Present and Advancement in the Future
69
Instill a Knowledge Vision
100
Manage Conversations
125
Mobilize Knowledge Activists
147
Create the Right Context
176
Globalize Local Knowledge
207
Dismantling Barriers at Gemini Consulting
240
The KnowledgeEnabling Journey
259
NOTES
265
REFERENCES
275
INDEX
283
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Über den Autor (2000)


Georg Von Krogh is Professor of Management and member of the board, the Institute of Management, University of St. Gallen, Switzerland. An active consultant, his clients include Hoffman La-Roche, PricewaterhouseCoopers, USB, and Unilever. He lives in St. Gallen, Switzerland. Kazuo Ichijo is
Associate Professor, Faculty of Social Sciences, Hitotsubashi University. Author of Management by Values, winner of the Japan Management Association's 1998 Best Book Award, he also works with the leaders of Toyota, General Electric, Fujitsu, Sony, Hitachi, and others, to help them transform their
organizations. He lives in Tokyo, Japan. Ikujiro Nonaka is Dean of the School of Knowledge Science at the Japan Advanced Institute of Science and Technology and is a chaired professor at the University of California, Berkeley, Haas School of Business. Co-author of the highly acclaimed The
Knowledge-Creating Company (OUP), he lives in Tokyo, Japan.

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