A Risk-Benefit Perspective on Early Customer IntegrationSpringer Science & Business Media, 02.08.2007 - 244 Seiten Customer integration in the early innovation phase has been considered the method of choice in theory and practice. Growing experience with the concept has shown unexpected side effects that may even outweigh its recognized advantages. Therefore, management needs to be able to assess in advance whether the involvement of customers will add overall value to each particular innovation project. To support but not to replace the final managerial decision, a mathematical formula is developed. It can be applied to all kinds of process structures, takes into account the risks and benefits contingent on a company's situation as well as risk-reducing and benefit-increasing measures and translates them into numerical values. The resulting figure indicates the prospective value of customer integration in a specific project.
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Inhalt
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Literature review of key issues 17 | 16 |
Development of an analysis model for a riskbenefit balance 67 3 1 General outlook on the analysis model | 67 |
Case studies on early customer integration | 101 |
Characteristics of successful early customer integration 147 | 146 |
Managerial recommendations for advisable envisaged customer | 175 |
Conclusion | 201 |
Appendix | 215 |
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A Risk-Benefit Perspective on Early Customer Integration Christoph Kausch Eingeschränkte Leseprobe - 2007 |