Communicate with Confidence!: How to Say it Right the First Time and Every TimeMcGraw Hill Professional, 1994 - 413 Seiten Nothing affects career success as dramatically as the ability to communicate effectively, dynamically, and confidently. And there is no one better at identifying the skills you need to become a master communicator than Dianna Booher - an internationally recognized communications expert whose seminars and workshops are immensely popular with Fortune 500 companies, and whose best-selling instructional audiotapes and videotapes have reached an even wider audience. Now Dianna Booher has gathered her best techniques into this book that's designed to be read on the go by busy professionals. Each tip is conveniently numbered for fingertip access to your areas of interest. And each is based on real-life problems and concerns raised by participants in Booher's workshops. Want to learn how to hold your own in meetings? Turn directly to Part 4, where you'll find 22 specific tips, ranging from "humanizing" your approach to learning how to disagree without being disagreeable. Want to know how to give bad news without creating bad feelings? Go straight to Part 8, where you'll learn techniques for saying no in the most positive way and of making your points in a firm, fair, nonthreatening manner. You'll also learn how to answer questions so that people understand and remember what you say; win people over to your way of thinking; negotiate so that everyone feels like a winner; apologize sincerely without groveling; mediate conflicts without getting caught in the line of fire; give advice that someone can really use; establish a track record for truthfulness; take the sting out of criticism leveled at you, and give feedback to others without leaving them devastated; listen so that you really hear; minimize "cross talk" between the genders at home and in the workplace; build rapport across cultural lines; and much more! Written in a light and informal style that is both accessible and entertaining, this book will arm you with all the verbal communication skills you need to succeed in your business career. |
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Seite 219
... criticism in balanced pro- portions — but at different times . For some people you can give 99 compli- ments and one criticism and the criticism will outweigh all the 99 positive comments . Choose one five - minute time in the morning ...
... criticism in balanced pro- portions — but at different times . For some people you can give 99 compli- ments and one criticism and the criticism will outweigh all the 99 positive comments . Choose one five - minute time in the morning ...
Seite 226
... Criticism . Criticism has been given a bum rap in society , possibly because there are so many different kinds of criticism that can come our way . We can be criti- cized for something that was not our fault ; for something that we have ...
... Criticism . Criticism has been given a bum rap in society , possibly because there are so many different kinds of criticism that can come our way . We can be criti- cized for something that was not our fault ; for something that we have ...
Seite 387
... criticism . Tip 592. Avoid an I - told - you - so tone . Tip 593. Criticize specifically , not generally . Tip 594. Criticize the viewpoint or the behavior , not the person . Tip 595. Focus on observable behavior , not on conclusions ...
... criticism . Tip 592. Avoid an I - told - you - so tone . Tip 593. Criticize specifically , not generally . Tip 594. Criticize the viewpoint or the behavior , not the person . Tip 595. Focus on observable behavior , not on conclusions ...
Inhalt
Establishing a Track Record for Truth | 1 |
Conversing One on One | 9 |
Making Small Talk a Big Deal | 69 |
Urheberrecht | |
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Communicate With Confidence: How to Say It Right the First Time and Every Time Dianna Booher Eingeschränkte Leseprobe - 2011 |
Häufige Begriffe und Wortgruppen
accept Acronyms and Initials action advice agree agreement answer apologize appropriate ask questions attitude AUDIO SERIES Avoid BB gun behavior BENJAMIN DISRAELI better body language boss brand X cern clichés communication conflict Connotation and Denotation consider conversation create credibility criticism decide decision difference discussion emotional employees example express eye contact facts feedback feel five Ws flextime give goals groupthink happened hear idea insult intend interrupt involved issue keep listen logic look manager mean meeting mind move negotiating offer okay opinion options person phrase position praise problem reasons relationship Remember response Robin Lakoff Ross Perot share silence simply situation solutions someone someone's sound speak specific statement story sure tell there's things tion tone topic toss understand what's women words wrong