Out of the Crisis, reissueMIT Press, 16.10.2018 - 448 Seiten The classic and deeply influential work on business management, leadership, problem solving, and quality control—based on Deming’s famous 14 Points for Management. Now reissued for the managers and leaders of today! Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to: • Stay in business • Protect investment • Ensure future dividends • Provide more jobs through improved product and service In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert. |
Inhalt
Quality Productivity Lower Costs Capture | 1 |
Principles for Transformation of Western Management | 17 |
Diseases and Obstacles | 83 |
When? How Long? | 127 |
Questions to Help Managers | 133 |
Quality and the Consumer | 143 |
Quality and Productivity in Service Organizations | 157 |
Some New Principles of Training and Leadership | 213 |
Standards and Regulations | 255 |
Common Causes and Special Causes of Improvement Stable | 265 |
More Examples of Improvement Downstream | 317 |
13 | 331 |
15 | 349 |
Organization for Improvement of Quality | 397 |
Transformation in Japan | 415 |
Operational Definitions Conformance Performance | 237 |
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100 percent inspection 14 points American average total cost better break-even calculation Census chapter constancy of purpose control chart control limits defective items Deming distribution driver Edwards Deming employees engineers equipment errors example failure Figure Ford Motor Company fraction defective improvement of quality incoming materials industry inspectors integrated circuits Japan Japanese k₁ leadership loss machine manufacturing meaning measurement ment mistakes month Nashua Corporation operational definition performance pride of workmanship problems procedures production line production workers productiv purchase QC-Circles quality and productivity Quality Control random numbers record red beads reduce responsibility rework rules run chart sample Shewhart Shewhart cycle special cause specifications standard statistical control statistical methods statistician supervisor supplier tion top management trouble understand variation vendor William W wrong zero defects