Up Against the Wal-Marts: How Your Business Can Prosper in the Shadow of the Retail Giants

Cover
AMACOM, 1996 - 258 Seiten
"What counts is not necessarily the size of the dog in the fight - it's the size of the fight in the dog." Dwight D. Eisenhower uttered those words, but they could be a wake-up call for every small business owner in America who's cowering under the glare of the big dogs' teeth. The fact is, you CAN stand up to the superstores, and you can win the fight.

"Up Against the Wal-Marts" coaches you each step of the way. You'll find inside a potent arsenal of strategies, tips, and advice to combat cut-throat pricing, regain customer focus, identify and seize profitable niches - in short, to turn your unique knowledge into market share. Plus, it recounts the heartening and enlightening stories of 12 businesses who survived - and thrived - in the shadow of a retail giant.

 

Inhalt

Main Street Is Changing
1
Ten Survival Strategies
21
Attracting Customers
40
LowCost Promotion Strategies
64
Delivering WhateverItTakes Customer Service
79
Whos Minding Your Store? Everybody
101
Sharpen Your Selling Skills
126
Managing Information
143
Tools for Gathering Analyzing and Using Management Information
167
Purchasing and Pricing for Profit
188
Profiles of Survivors Successes and Superstars
206
The Kaizen Strategy
234
Index
255
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