The Essential 20: Twenty Components of an Excellent Health Care Team

achievement activity Ann Intern asked behavior brain called care team members cast members CCHHAAPPTTEERR checklist clinic communication completed concept coordination CSFs Disney distraction doctor documentation Egyptian electronic medical record emotional Essential 20 exam rooms example facial feel frown functional MRI Gerzean goals Groundhog Day healing health care team healthcare hospital human important improve individual interactions interview intrinsic motivation Kaiser Permanente Kolata late patients listening medical practice medical record Medicare medicine minutes multitasking muscles Norman Vincent Peale nurse one’s organization outcomes papyrus per-ankh performance person physician positive attitude primary problem procrastination promote question response reward scheduled Self-Determination Theory skills smile someone specific steps story successful Taco Bell tasks team members techniques theory things tion To-Do List waiting room walk-in patients Wetware workday workflow