Skills of Workplace Communication: A Handbook for T&D Specialists and Their Organizations

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Greenwood Publishing Group, 2001 - 307 Seiten
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Ability and skill are important, but they are not everything. Equally important is how you communicate yourself--your competencies and achievements--to others. Teacher and consultant Richard Picardi takes a long, thoughtful look at the things we all need to understand in order to allow our ideas to be heard and understood in today's noisy, hotly competitive organizations. He covers not just the skills of putting your ideas, recommendations, and analyses in writing, but also the other way in which effective communication is accomplished: nonverbally. He shows you the internal and external roadblocks to effective communication and how to break through them.

In Part I, Picardi analyzes the nature of verbal and nonverbal communication. He shows how to recognize and remove internal and external barriers to effective communication and create messages that get the results you want. He then focuses on the specific goals of business communication, showing how the concept of change interacts with all forms of communication--in fact, how change is implicit in them. Picardi lays out the elements of organization that are essential in creating reader-based messages, then explains how to compose the clear, forceful sentences and paragraphs to express them. Later, in Part III, he presents his system of text boxes, showing how to write typical business memos and letters, using direct and indirect patterns of writing to demonstrate different types of messages you want to communicate, and ends with a systematic method to revise and improve upon first drafts. He goes on to apply the principles of reader-based communication, effective organization, and clear expression to proposal and report writing. He shows how proposals differ from reports and how to write both effectively. For training and development specialists, the book provides the material you need to teach these skills to others.

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Inhalt

Successful Business Communication in a Competitive Environment
3
Human Communication Its Basic Flow and Potential Flaws
9
The Flow of Business Communication
21
Removing Internal Causes of Business Communication Flaws
27
Removing External Causes of Business Communication Flaws
37
Becoming a Successful Business Writer
43
The Foundations of Effective Business Writing
45
Achieving the Style and Tone of Effective Business Writing
59
Writing and Revising Neutral or Positive News Letters
167
Writing and Revising Indirect or DeferredLoad Letters For Negative News Persuasion and Sales
197
Writing Reports for Business and Government
217
Report Writers Managers and Audiences
219
Report Purposes Formats and Categories
233
Report Research Statistics and Illustrations
243
The Content and Structure of the Formal Report
259
Organizing and Writing a Formal Proposal
275

Organizing and Developing the Total Document
73
Making Your Ideas Flow Easily Through Your Paragraphs
85
Writing Clear Forceful ReaderBased Sentences
93
Memos Letters and EMail
105
Writing Memos and Letters that Achieve Your Goals
107
Writing and Revising Neutral and Good News Memos
127
Writing and Revising Negative News Memos
153
A Governmental Agency Environmental Report with Tables
285
Some Sample Charts and Graphs
289
Notes
295
Bibliography
299
Index
301
Urheberrecht

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Seite 24 - In peace there's nothing so becomes a man As modest stillness and humility : But when the blast of war blows in our ears, Then imitate the action of the tiger...
Seite 24 - Once more unto the breach, dear friends, once more; Or close the wall up with our English dead ! In peace, there's nothing so becomes a man, As modest stillness, and humility : But when the blast of war...
Seite 24 - And you, good yeomen, Whose limbs were made in England, show us here The mettle of your pasture; let us swear That you are worth your breeding : which I doubt not; For there is none of you so mean and base, That hath not noble lustre in your eyes.
Seite 97 - I see one-third of a nation ill-housed, ill-clad, ill-nourished." Translated into standard bureaucratic prose his statement would read: It is evident that a substantial number of persons within the Continental boundaries of the United States have inadequate financial resources with which to purchase the products of agricultural communities and industrial establishments. It would appear that for a considerable segment of the population, possibly as much as 33.3333...
Seite 62 - Dear Sirs: Some day you will move me almost to the verge of irritation by your chuckle-headed Goddamned fashion of shutting your Goddamned gas off without giving any notice to your Goddamned parishioners. Several times you have come within an ace of smothering half of this household in their beds and blowing up the other half by this idiotic, not to say criminal, custom of yours. And it has happened again to-day. Haven't you a telephone?
Seite 64 - You have undertaken to cheat me. I won't sue you, for the law is too slow. I'll ruin you.
Seite 67 - The liability of the company is expressly limited to the exercise of ordinary diligence to prevent the opening of the within mentioned safe during the within mentioned term, or any extension or renewal thereof, by any person other than the renter or his duly authorized representative...
Seite 4 - FACTOR RANK Attitude 4.6 Communication Skills 4.2 Previous work experience 4.0 Recommendations from current employees 3.4 Recommendations from previous employer 3.4 Industry-based credentials certifying skills 3.2 Years of schooling completed 2.9 Score on tests administered as part of interview 2.5 Academic performance (grades) 2.5 Experience or reputation of applicant's school 2.4 Teacher recommendations 2.1 Peter Applebome, "Employers Wary of School System,
Seite 67 - It is the express intention of the undersigned to create an estate or account as joint tenants with rights of survivorship and not as tenants in common. In the event of the death of either or any of the undersigned, the entire interest in the joint account shall be vested in the survivor or survivors on the same terms and conditions as theretofore held, without in any manner releasing the decedent's estate from the liability provided for in the next preceding paragraph. The...
Seite 98 - ... written in a clear and coherent manner using words with common and everyday meanings, and appropriately divided and captioned by its various sections.

Über den Autor (2001)

RICHARD P. PICARDI is a communications consultant and Adjunct Associate Professor of English and Speech at St. John's University, New York./e Throughout a career of more than 30 years he has served as a department chairperson and assistant principal, and has owned his own business. Currently, in addition to his position at St. John's, he also teaches writing in the City University of New York system. He is the recipient of the 2001 Teaching Excellence Award at St. John's University.

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