Making Quality Work: A Leadership Guide for the Results-driven Manager HarperBusiness, 1993 - 198 Seiten The concept of Total Quality Management (TQM) has taken hold in successful businesses from L.L. Bean to Toyota. Now, in a no-nonsense, non-technical style, three international management consultants show how TQM can be used in day-to-day business operation. Includes a wealth of practical strategies and tools. |
