Service Orientation: Winning Strategies and Best PracticesCambridge University Press, 13.04.2006 Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable their business strategies. Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components. Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Hermann Schlamann is a senior architect in the architecture group of Credit Suisse. |
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Service Orientation: Winning Strategies and Best Practices Paul R. Allen,Paul Allen,Sam Higgins Eingeschränkte Leseprobe - 2006 |
Häufige Begriffe und Wortgruppen
achieve agility analysis applications architect architecture asset inventory availability BIAT BLAs business goals business model business process improvement business process modeling business process redesign business rules business value capacity chapter commodity services complex component context Contracts Service CORBA defined delivery detail domain ensure example execution management focuses functionality guidelines identified implementation infrastructure insourcing integration interfaces Internet involves ITIL legacy systems line of commoditization monitoring offered operation organization outsourcing overall partners process redesign pattern QoS levels QoS requirements quality attributes Queensland Transport Reservation response reuse role run-time service bus service description service information model service levels service orientation service specification service types service-oriented approach Service-oriented architecture service-oriented process redesign SLAs SOA policy software services software units sourcing and usage SOV7 standards strategy supplier techniques TRAILS users value-add services vehicle hire Web services workflow WSDM
Beliebte Passagen
Seite 14 - The parts (subsystems) that constitute the whole (system) are dynamically interrelated in such a complex way that the whole is more than the sum of the parts...